At SitePlans.us, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

Personal Information

When you make a purchase, request a service, or contact us, we collect personal information such as your:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely via third-party payment providers)

Automatically Collected Information

When you browse our website, we may automatically collect certain data, including:

• Your device’s Internet Protocol (IP) address
• Browser type and version
• Operating system details
• Referral source (how you arrived at our site)
• Pages visited and time spent on each page

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze website traffic, and personalize ads. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the collected information to:

• Process and fulfill orders
• Provide customer support
• Improve our website and services
• Conduct marketing and remarketing campaigns (e.g., Google Ads)
• Prevent fraud and ensure website security
• Comply with legal obligations

3. Consent & Your Choices

How We Obtain Your Consent

By providing personal information for a transaction, verifying payment, placing an order, or requesting a service, you consent to our collection and use of your data for that specific purpose. For marketing communications, we will seek explicit consent.

How to Withdraw Your Consent

You may withdraw consent at any time by contacting us at [Insert Contact Email]. This may impact our ability to provide certain services.

4. Payment Processing

All payment transactions are securely handled by third-party payment processors (e.g., PayPal, Stripe). We do not store credit card details on our servers. Please refer to the respective payment provider’s privacy policy for more details.

5. Third-Party Services

We may share your data with third-party service providers that assist in processing payments, analyzing website traffic, and marketing efforts. These providers have their own privacy policies, and your data may be subject to laws in their respective jurisdictions.

Once you leave our website or are redirected to a third-party site, this Privacy Policy no longer applies.

6. Security Measures

We implement industry-standard security measures, including:

• Secure Socket Layer (SSL) encryption
• AES-256 encryption for sensitive data
• Regular security audits and monitoring

Despite these efforts, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Age Restrictions

By using our site, you confirm that you are at least the age of majority in your state or country. If you are a minor, parental consent is required.

8. Changes to This Privacy Policy

We reserve the right to update this policy at any time. Changes will be posted on this page, and your continued use of the site constitutes acceptance of the revised policy.

For any questions regarding this policy, please contact us at [Insert Contact Email].

Return Policy

At SitePlans.us, we are committed to delivering high-quality site plans that meet your specific requirements. Your satisfaction is our priority, and we have established the following return policy to ensure transparency and trust in our services.

1. Money-Back Guarantee

We stand by the accuracy and quality of our work. If your site plan is rejected by your local building authority for reasons other than the need for certification by a licensed surveyor, engineer, or architect, you may be eligible for a refund under the following conditions:

• Initial Revision: Upon receiving a rejection notice, please inform us promptly and provide all necessary documentation detailing the reasons for denial. We will revise the site plan to address the specified issues and resubmit it for approval.

• Second Denial: If the revised site plan is rejected again for the same reasons, you may request a full refund. To process this refund, we require a copy of the denial letter or official communication from the building authority outlining the reasons for rejection.

2. Eligibility Criteria

To qualify for our money-back guarantee:

• The request for a refund must be made within 60 days from the date of the original purchase.

• The denial must not be due to requirements for a certified or stamped plan from a licensed professional, as our services do not include certified site surveys or stamped plans.

• All relevant correspondence with the building authority must be provided to us to facilitate understanding and address the issues effectively.

3. Custom and Specialized Services

For custom hourly work or specialized services beyond standard site plans, all sales are final. These services are tailored to individual specifications, and as such, are non-refundable.

4. Accuracy and Client Responsibilities

We utilize publicly available data and information provided by clients to create accurate site plans. Since we do not conduct physical site visits, it is essential that clients:

• Provide precise measurements and details about the property and existing structures.

• Communicate any discrepancies or specific requirements before the completion of the site plan.

5. Important Considerations Before Ordering

• Verify Local Requirements: Before placing an order, please check with your local building authority to ensure that our non-certified site plans meet their submission criteria.

• Certification Needs: If your project requires a certified site survey or a stamped plan, you will need to engage a licensed surveyor, engineer, or architect, as our plans are not certified.

6. Contact Us

If you have any questions or need further clarification regarding our return policy, please contact us at:

• Email: shop@siteplans.us

• Phone: 00000000000

We are here to assist you and ensure your experience with SitePlans.us is satisfactory.

This return policy is designed to provide clarity on our commitment to quality and the conditions under which refunds are granted. By outlining these terms, we aim to maintain a transparent and trustworthy relationship with our clients.